Warranty And Exchange – Asuna Jewelers
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Product Excellence Guarantee

All jewelry offered through Asuna Jewelers is genuine, authentic and of consistent high quality and value. Every product you buy from us must be free of defects or you may return it immediately for credit or replacement. All jewelry items are covered by a 3-month manufacturer’s warranty, which covers defective parts experienced under normal wear and the labor required to repair them. We cannot warranty any stones that we did not furnish. Our warranty is valid only at ausunajewelry.com. Improper repair of warranty service performed by someone other than Asuna Jewelers will void this warranty. Payments received by credit card will be refunded the same way. Payments received by bank wire will be refunded by company check. Please allow 3-5 business days for processing after a return is received. Asuna Jewelers disclaims any liability for consequential or accidental damages for breach of written or implied warranty of this item, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation will not apply to you. Our warranty is valid only in the USA.

Ring Sizing

Asuna Jewelers will gladly re-size a ring purchased from us for up to 1 month for a nominal fee. You will be responsible for shipping charges when sending an item to us for re-sizing. Re-sizing will take approximately 2-7 business days. Eternity Ring cannot be re-sized. Eternity rings incorrectly ordered with the wrong size does not fall under warranty.

Stone Replacement

Asuna Jewelers will replace a missing diamond or gemstone on certain jewelry for up to 3 months after purchase (see purchase information for item eligibility details) FREE of charge. This warranty excludes any jewelry merchandise that has lost a single diamond or gemstone with a total weight of 0.12 carat or larger.

Jewelry Not Covered Under Warranty

Please be aware that our 3-month warranty only covers manufacturer’s defects. It does not cover the following: General wear and tear such as scratches, dents, nicks or missing stones. Although our jewelry is resistant to moisture, water damage is not covered. Fading/chipping of the material on the product (which depends almost entirely on how you handle the product).Lost or stolen parts. Damage due to personal misuse or negligence. Damage, accidental or otherwise, to the item while in the possession of the consumer not caused by a defect in material or workmanship. For exchanges you must email sales@asunajewelers.com to notify us and receive shipping information. You must include your name, company name, order number item number with the word “Warranty” in the subject of the email. Please provide detail explanation of what is wrong with the jewelry you are sending back. Make no reference to the word jewelry or the contents that you are sending on the outside of the box. You must include a copy of the original invoice along with the item you wish to have repaired. Contact sales@asunajewelers.com for exchange or Warranty details. Sales must be contacted for all packages sent by buyer. You are liable if you fail to insure the package you are returning, exchanging or repairing in the event it becomes lost or damaged. Insurance costs involved in the prevention of loss and damage are very minimal. Insure your item for the total amount you paid when you purchased the item.. Use only shipping carriers which provide a tracking receipt and insurance against the package.

Custom Jewelry Disclaimer

Due to the nature of special jewelry orders, such custom collections supplied by Asuna Jewelers are non-cancelable and non-refundable items. We have attempted to recreate the appearance of our jewelry on our website as close to reality as possible. Keep in mind that different computer monitors may show variations of product colors and details.

Asuna Jewelers is not responsible for any packages it does not receive, or returns not submitted in accordance with these guidelines.

If you require assistance, please feel free to contact the sales department through email at sales@asunajewelers.com. You will receive a prompt response from our customer service team in 1-2 business days.