Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked.
We accept returns for refund or exchange within 30 days of shipment from our facility. We will send you a fully insured, free shipping label via email within one business day of your return request.
Note: Two complimentary returns are allowed per customer, per year. A Return Merchandise Authorization (RMA) number is required for all returns.
Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days. Our diamond buyback program with CIRCA is an option if you are outside of our return window.
To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 1-833-862-7862. Please retain all packing materials unless instructed otherwise by Asuna Jewelers. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Asuna Jewelers is not responsible for lost or damaged returned shipments.
Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings; or rings with alternative metals such as Tungsten cannot be resized, so please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size.
Additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to Canada Post). Asuna Jewelers reserves the right to charge your credit card for any fees we incur at time of package receipt.
For orders shipping to China, the 30-day period begins on the date you receive your order.
To return a diamond or jewelry item to Asuna Jewelers, please follow the process below:
Select your carrier and initiate your return. If returning within 30 days, a free FedEx shipping label will be emailed to you once you have initiated your return (limit of two complimentary returns per customer, per year). If returning outside of 30 days (for resizing, cleaning, or repairs), you may return your merchandise using the carrier of your choice. All returns require a Return Merchandise Authorization (RMA) number that must be clearly written on the outside of the shipping box you are returning. Simply print the label and affix to the outside top portion of the box. We offer the following options to initiate your return:
For single jewelry items $2000 or less being returned for refund within 30 days:
We offer convenient and easy online returns for a refund of individual items of $2000 or less within our 30-day return period.
For single jewelry items over $2000, and items for exchange, repair, or resize:
Please call a Asuna Jewelers Diamond and Jewelry Consultant at 1-833-862-7862. We are available 24 hours a day, 7 days a week.
Returns are processed weekdays and typically entered into our system within 24 business hours of receipt. Once entered into our system you will receive a confirmation email alerting you that your return has been passed along to our Quality Assurance department. Please allow five to 15 business days for this process to complete.
If you are expecting a refund, credit will be submitted to your bank within three business days. It may take your bank up to 10 business days to post the funds to your account. Bank wire refunds of USD $1000 or greater typically take seven to 10 business days after the return has been processed. Returned orders with bank wire as the original payment method and a credit amount under USD $1000 will be refunded via check. Checks are sent via regular US Mail to the billing address in the original order (unless otherwise requested) and typically deliver within one week after the return has processed. Orders paid for through PayPal will be credited back to your PayPal account within two weeks.
Please note that after a significant holiday, heavier return volumes can double the normal return processing times.
If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email the day of the outbound shipment.
If you would like to change or cancel an order please call a Asuna Jewelers Diamond and Jewelry Consultant at 1-833-862-7862. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.
Individual items of $2000 or less may be returned for refund using our easy online feature. For exchanges, repairs, resizes or items over $2000, please call a Service Specialist at 1-833-862-7862 for assistance.
Special orders and engraved jewelry items (other than rings) are final sale.
Any ring where personal engraving was added may be returned, exchanged or resized where possible (with the exception of special orders), however the $25.00 engraving fee is non-refundable.
Once a returned item passes our quality inspection and is fully processed for refund, it typically takes two to eight days for your credit card company to refund your account. You may wish to contact your credit card company on posting guidelines as they can vary. Bank wire refunds USD $1000 or greater typically take seven to 10 business days after the return is processed. Returned orders with bank wire as the original payment method and a credit amount under USD $1000 will be refunded via check. Checks are sent via regular US Mail to the billing address in the original order (unless otherwise requested) and typically deliver within one week after the return has processed.
Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked. Please note: Two complimentary returns are allowed per customer, per year.