Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.
Asuna Jewelers orders are shipped with the reliability and accountability of FedEx or USPS shipping.
For more information about returning an item, read our policy on 30-Day Returns.
For a special touch, we'll include a free gift card and enclose your item in our distinctive Asuna Jewelers packaging so every item arrives presentation-ready.
Asuna Jewelers ships to APO, FPO, and DPO addresses. For more information, please visit our Military Shipping page.
Due to COVID-19, carrier policies are changing; FedEx and UPS may not require a signature upon delivery. For more information, please see the policies for Fedex and UPS.
Please make arrangements for someone to be at the shipping destination.
For orders shipping to the U.S., you'll find an estimated arrival date listed in the product details for each item. This arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
For international orders, we will provide you with an estimated ship date. Actual arrival date may vary based on transport times and customs clearance. For more information on international orders.
If you will not be home to sign for your order, Asuna Jewelers can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise priced $1000 or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.
If you cannot be available, or have someone else available to sign for your package, you can have it shipped to a local hold for pick up location so that you can sign for and pick it up at your leisure. To schedule a hold for pick up, contact a diamond and jewelry consultant.
Your order delivery method is determined by the price of your order (before tax). You'll find your method of free shipping listed on the Shipping Information page within the shopping basket. If available, we provide the option to expedite your order with a faster shipping method for a small fee.
All orders are insured and shipped free via secure carrier, delivery speed is based on the pre-tax value of your order.
Asuna Jewelers offers free shipping via trusted carriers into 45 countries and regions.
Each item will arrive in a soft fabric pouch or a box inside a Asuna Jewelers gift box. View the shipping details tab at the bottom of each product page to see how your order will be presented.
Every item we send comes in our signature Asuna Jewelers packaging. Engagement rings arrive in a deluxe ring box within an elegant presentation box ready for your proposal. The presentation box also secures your appraisal certificate and GIA diamond grading report. Loose diamonds are presented in a velvet lined diamond case that securely holds the stone.
